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Conditions of Use

Legal notices
Editor:
LA SOURCE sarl
The Engayresque
34650 ROQUEREDONDE
Email: informationsclients@zamstore.com
Sarl with capital of 198.490€ - RCS Montpellier 423 613 827 - APE 5590Z - VAT EN 67423613827
Conditions

General Terms and Conditions of SaleOur address:
LA SOURCE sarl – ZamStore
The Engayresque
34650 ROQUEREDONDE
Tel:+33 (0)4.67.88.46.36


1. Application
The General Terms and Conditions of Sale are applicable to all purchases made via the internet only (zamstore.com) from LA SOURCE sarl. The conditions of sale may be subject to change; the conditions of sale in force are those at the time of placing your order. The validation of the order by the customer constitutes acceptance without reservation of our conditions.

2. Orders
You can make all your orders by internet on our website zamstore.com.
After choosing your products, you confirm the contents of your shopping cart and proceed to the validation of your order. You indicate the billing address which will also be the delivery address unless otherwise instructed by you. Then you can validate your order by switching to secure payment by credit card. You will then receive a confirmation of your order by email.
If you do not wish to pay by credit card, you can reserve your order and indicate in the comments that you wish to pay by cheque, then send your payment to the order of LA SOURCE sarl at the following address:
LA SOURCE sarl - ZamStore
The Engayresque
34650 ROQUEREDONDE

3. Delivery time
We strive to execute your order as quickly as possible, the majority of orders are shipped within 72 hours. Orders are shipped by post or by COLISSIMO (www.laposte.fr). For some items the delivery time may be longer. If, however, and despite our vigilance, an item is temporarily or definitively out of stock, we will inform you by mail or by telephone in order to find an exchange or refund solution.

4. Shipping
Our products are sent by post or by COLISSIMO (www.laposte.fr).

When validating your customer account, the shipping costs are calculated automatically according to the weight of your package and after entering the delivery address (contact us if a country is not listed).


5. Return and Exchange
In accordance with Articles L.121-20 et seq. of the French Consumer Code, you have a period of 14 days to exercise your right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return fees. The period of 14 days shall run from the date of receipt of the items.

Concerning the downloaded articles, neither exchanges nor returns are possible.

If however a chosen item does not suit you, please contact us so that we do not report it. You can return it for exchange or refund in new condition and in its original packaging to our address: LA SOURCE sarl - ZamStore, L'Engayresque, 34650 ROQUEREDONDE. Costs of return and forwarding at your expense unless error on our part. Please contact us to take charge of your return if it is an error or a defect.

If you are not satisfied with an item, due to manufacturing or shipping problems, defective item, non-compliant with your order or damaged during transport, please contact us within 14 days after receipt of your order. After this period, we will no longer be able to replace or refund your items. After returning the item, our services will then carry out a verification and determine whether to send a new item in perfect condition or to refund it.
Once the refund is made, an email will be sent to inform you.

You also have the possibility to be refunded by voucher, discount coupon, of the value of your items to be replaced and valid on our online store for 6 months.

In any case, please contact us by e-mail (informationsclients@zamstore.com) or by telephone (04.67.88.46.36) so that together we can find the best solution for your situation.

6. Discount Coupon
Discount coupons apply to all products in the store.
LA SOURCE sarl reserves the right to suspend or modify any discount coupons. No corresponding amount will be paid.

7. Use
Do not hesitate to contact us by e-mail for any question, problem or additional information, we will gladly advise you.
The main objective of our site is the marketing of articles of studies and practices of dharma.

8. Ownership
All goods remain the property of the company LA SOURCE sarl until full payment.

9. Guarantee
We want the good quality of our products, if however you notice a defect please contact us, we will tell you the procedure to follow.

10. Confidentiality

The Source is committed to protecting and respecting your privacy.
The purpose of this Privacy Policy is to expose to persons who visit our websites and use our services the way in which their personal data are collected and processed, their rights regarding this data, how this data is used, to whom they are transmitted and how we keep them safe.
Updated: October 2020

All information collected during your order is considered confidential. We undertake not to transmit this data to any third party other than the companies that deliver the parcels. LA SOURCE sarl reserves the right to keep its registered customers informed of the new features of the site. If you no longer wish to receive an email, simply inform us by email at informationsclients@zamstore.com and all data concerning you will be permanently deleted.
The temporary storage of data used for the proper execution of your order has been the subject of a declaration to the National Commission of Data Processing and Freedoms (CNIL). In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose data concerning you by writing to informationsclients@zamstore.com.

Any questions regarding our privacy policy should be sent by email to informationsclients@zamstore.com.
The rules for the processing of personal data are set out in the General Data Protection Regulation (GDPR).

 

How is your personal information collected?
Some of your personal data is collected when you use our website, when you contact us about courses, events, products and services, to make a payment, or if you subscribe to our newsletter.

What type of information is collected?
The personal information we collect is information that you provide to us, and may include, but is not limited to, your name, address, email address and telephone number. If you make an online payment or place an order, your card and other payment information is not retained by us, but may be collected by our third-party payment processors, which specialize in the secure online entry and processing of credit/debit card transactions, as explained below.

How is your information used?
We may use your information to:
Process a payment you made
Process a listing
Perform our obligations under any contract between you and us
Seek your input or feedback on the services we provide
Inform you of changes to our services
Send you any printed documents
Send you the communications you have requested that may be of interest to you. These may include newsletters, information about events or new features of the website.
Communicate the activities and promotions of the associated entities of Rigpa.

We regularly review our retention periods for personal information.
We will store your personal information in our systems as long as necessary for the activity concerned, as long as this is stipulated in any relevant contract you may have with us, as long as we are legally obliged to keep the data or until you request their deletion. We are legally required to retain certain types of information to fulfill our legal obligations.

What is our legal basis for processing your personal data?

Our legal basis for the processing of your general personal data under Article 6 of the GDPR is as follows:

1. Consent of the person concerned
We will directly request your consent for the processing of data when you register for one of our mailing or e-mail lists.

2. Processing necessary for the performance of a contract with the data subject or for the taking of measures for the conclusion of a contract
We will collect and use your personal data in the following circumstances:
When you place an order on our website, so that we can process your payment, confirm the details of the transaction and arrange the confirmation of your membership or purchase of an individual item, as well as the delivery of any good or service.
When you register for events so that we can process your request and payments and, if necessary, organize activities.
When you sign up for one of our mailing lists, so that we can keep you regularly informed about our activities.

3. Processing necessary to fulfil the legitimate interests of the controller or a third party, unless the interests or fundamental rights or freedoms of the data subject outweigh those interests

Who has access to your information?
The source requires access to personal information as outlined above. It is important to note:
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third party service providers working on our behalf
We may pass on your information to our third-party service providers, agents, subcontractors and other organizations related to Rigpa for the purpose of performing tasks and providing services to you on our behalf (for example, to process payments on websites or to send you copies of printed documents). However, when we use third-party service providers, We only disclose personal information necessary for the provision of the service and future contracts will require them to protect your information and not use it for their own direct marketing purposes. Please be assured that we will not share your information with third parties other than The Source and its associated entities for use by them for their own direct marketing purposes, unless you have requested us to do so or we are required to do so by law, for example, through a court decision or for the purpose of preventing fraud or other crimes.
When you make a purchase on the websites, your payment is processed by a third party, specialized in the secure online entry and processing of credit/debit card transactions. If you have any questions about secure transactions, please contact informationsclients@zamstore.com

We may transfer your personal information to a third party as part of a restructuring or reorganization, or if we are required to disclose or share your personal data in order to comply with a legal obligation or enforce our terms of use or to protect the rights, property or security of our supporters and customers. However, we will take steps to ensure that your privacy rights continue to be protected. We will not transfer your personal information to a third party if we sell all or part of our activities and assets to a third party.

Your choices
You always have the choice of whether or not to receive information from us. If you do not wish to receive direct communications from us, you may unsubscribe. Anyone can unsubscribe by using the bottom link of the emails we send or by emailing informationsclients@zamstore.com.

Your rights
You have the right to request a copy of the information The source holds about you. To request a copy of your data, email informationsclients@zamstore.com
You have the right to request that your data be deleted or that the erroneous or obsolete data be updated. The accuracy of your information is important to us. If you change your email address, or if any of the other information we hold is inaccurate or out of date, Rigpa members may change their personal data in the Admin and Care system. Public subscribers are asked to email us at informationsclients@zamstore.com

You have the right to exercise all rights, ask questions or file complaints by contacting us by email at informationsclients@zamstore.com
If you are not satisfied with our response, you have the right to lodge a complaint with the competent data protection authority or with the competent court if you feel that we have not respected your rights.

Security measures put in place to protect the loss, misuse or alteration of your information
When you provide us with personal information, we take steps to ensure that it is processed securely. All sensitive information (such as credit or debit card data) is encrypted and protected by SSL. When you are on a secure page, a lock icon appears on your web browsers such as Microsoft Internet Explorer or Google Chrome.
Non-sensitive data (your email address, etc.) can be transmitted normally over the Internet, and their security can never be guaranteed 100%. Therefore, although we strive to protect your personal information, we cannot guarantee the security of the information you transmit to us, and you do so at your own risk. Once we receive your information, we do everything we can to ensure their safety on our systems. When we have given you (or you have chosen) a password that allows you to access certain parts of our website, you are responsible for the confidentiality of this password. We recommend that you do not share your password with anyone.

Profiling
We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information about you. We may use additional information about you, when available from external sources, to help us do so effectively. We may also use your personal information to detect and reduce fraud and credit risks.

Links to other websites
The Prajna website may contain links to other websites run by other organisations. This Privacy Policy applies only to our website. We therefore encourage you to read the privacy policy of the other websites you visit. We cannot be held responsible for the privacy policies and practices of other sites that do not belong to or are not managed by The Source, even if you access them through links from our websites.
In addition, if you access our website from a third-party site, We are not responsible for the privacy policies and practices of the owners and operators of this third-party site and recommend that you check the policy of this third-party site.

Under 16 years
We are committed to protecting the privacy of children under the age of 16. We do not obtain or process data from persons under the age of 16 without the explicit permission of their parents or guardians.

Transferring your information outside Europe
As part of the services offered to you on the Source website, the information you provide to us may be transferred to countries outside the European Union ("EU"). For example, this can happen if one of our servers is located in a country outside the EU. These countries may not have data protection laws similar to those in Europe. By providing us with your personal data, you agree to this transfer, storage or processing. If we transfer your information outside the EU in this way, we will take appropriate security measures to ensure that your privacy rights continue to be protected as outlined in this policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with these services.

How do I file a complaint?
To exercise all your rights, ask questions or file a complaint, please contact us first by e-mail at informationsclients@zamstore.com

Further processing
If we wish to use your personal data for a new purpose, not covered by this Privacy Policy, we will provide you with a new notice explaining this new use before starting processing and setting out the relevant purposes and conditions of processing.

Revision of this Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page and, if necessary, notified to you by email.

 

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