If you are not completely satisfied with any items that you have purchased through us, due to either manufacturing or shipping problems, please contact us within 30 days of receiving your order. Beyond this time limit we will not be able to replace or refund your purchases.
You may also benefit from the law on retraction. As stated bellow:
In conformance with article L.121-20 following (the French code on
consummation) "Code de la Consommation", you may benefit from a grace
period of seven (7) days in which you may exercise your right of
retraction. This enables you to return your purchases without having
to state a reason for the return, or give justification. As well, you
are not liable to pay any penalties, with the exception in some cases
of paying the shipping costs in order to return the items purchased.
This seven (7) day period begins as of the day of reception of the order.
In the case where you receive an item that is in some way defective, or
does not correspond to the item that you have ordered, or has been
damaged in transit we reserve the right to make judgement as to whether
or not an exchange or refund will be made for the item or items being
returned to us.
You will receive an email informing you of any refund made to you.
You will also have the option to convert your refund into a gift
certificate, the value being the same as that of the items being
replaced, this gift certificate can then be used on our web shop within
a 6 month period.
You are always welcome to contact us by telephone (0033-(0)4-67-88-91-08) or by e-mail ( firstname.lastname@example.org) in order that we may find a solution that best suits your situation.
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